Nimesha Shingote

An adept Quality Assurance Manager with 16+ years of experience in leading complex system integrations. Proficient at communicating technical solutions to non-technical stakeholders, while liaising with C-level executives. Experienced in IT Quality strategy development driving complex global projects & teams including managing multiple programs simultaneously in a fast-paced environment. Areas of Strength: Quality Performance Engineering, Program Management, Application Performance Management, Cross-Functional Team Management, Continuous Process Improvement, Product Roadmap Design, Requirement Analysis, Customer Success Management, End-to-End Quality Engineering, Problem Solving Select Achievements: – Successfully implemented key performance engineering services across an insurance portfolio, establishing best practices and delivering end-to-end solutions for all applications; facilitated a seamless transition to integrate and oversee an offshore team after departure from an existing vendor. – Conferred with Oracle stakeholders, driving cross-functional collaboration and resource expansion to replace legacy billing system with Oracle Revenue Management and Billing (ORMB) application and meets SLAs for the claims and enrollments of existing accounts. – Supported request for proposals (RFPs) for a major healthcare customer, providing high-impact performance testing and engineering solutions regarding a Salesforce and Velocity integration to acquire new business for Cognizant and aid organizational development.