Group Team Lead@ Tech Mahindra
Pune, Maharashtra, India
Nimisha Srivastava
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FlashIntel GPTNimisha Srivastava is a highly experienced professional with 12.4 years of work experience in HR outsourcing and employee database management. Currently, she is working as a Group Team Lead at Tech Mahindra Pune, where she focuses on customer service operations. Nimisha has a strong background in back office operations, employee engagement, and performance management. She is seeking a dynamic and challenging position where she can utilize and enhance her skills. Nimisha has previously worked at Aon in London, UK, where she gained valuable experience in customer service operations.
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About
5+ years experience in customer service operations in HR Service Center. Currently working as Group Team Lead at Tech Mahindra Pune. Looking forward to work in a more dynamic and challenging position where I can use and enhance my skills.
Work Experience
Group Team Lead
IT Services and IT Consulting
Nimisha Srivastava's Professional Milestones
- Customer Service Operations (2011-05-01~2016-06-01): Transforming customer service operations to optimize efficiency and improve customer satisfaction.
- Group Team Lead (2016-10-01~): Driving team performance through active leadership and fostering a positive work environment.
Skill
Hr Outsourcing
Offer Creation
Employee Database Management
Customer Relationship Management
Customer Service Operations
Back Office Operations
Back End Operations
Documentation
Standard Operating Procedure
Employee Engagement
Performance Management
Business Process Improvement
Team Management
Certification
Colleagues
Aashish Kumar Verma CSM
Scrum Master | Product Owner | Pre Sales And Bid Manager | Senior Business Analyst
Shivani Prajapati CSPO
Product Owner | Certified Scrum | Business Analyst | Tech Mahindra | Power Bi Data Analyst
Nitish Iyer
Senior Business Analyst | Long Term | Safe Product Owner | Customer Focus | Digital Transformation
Dinesh Sanam
Solution Architect | Business Solution Analyst | Technical Product Owner | Siebel Consultant
Zaid Tambe
Owner | Real Estate Consultant
Other Named Nimisha Srivastava
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Nimisha Srivastava's social media include: Linkedin,
Nimisha Srivastava works for Tech Mahindra
Nimisha Srivastava's role in Tech Mahindra is Group Team Lead
Nimisha Srivastava works in the industry of IT Services and IT Consulting
Nimisha Srivastava's colleagues are Aashish Kumar Verma CSM,Shivani Prajapati CSPO,Nitish Iyer
Nimisha Srivastava's latest job experience is Group Team Lead at Tech Mahindra
