Technical Support Engineer@ Sangoma
Thane, Maharashtra, India
Nobin Bera
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University of Mumbai
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FlashIntel GPTNobin Bera is an experienced telecommunications professional with 7.2 years of work experience. He is currently working as a Product Support Engineer at Telnyx in Chicago. Nobin has a strong background in monitoring, analysis, and troubleshooting SIP protocol-based VoIP Call Flows and traces on Linux Server. He is responsible for maintaining seamless connectivity of calls and routing performance by managing carriers. Nobin is skilled in escalation and coordination with carrier's technical team to resolve issues affecting productivity. He is also skilled in configuration of Asterisk-based dialers, IP phones, media gateways, soft phones, and creating/customizing Freeswitch IVRs and dial plans according to requirements.
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Experienced in telecommunications ( VoIP and networking ). Responsibilities: - Monitoring/Analyzing & Troubleshooting SIP protocol based VoIP Call Flows and traces on Linux Server. - Maintaining seamless connectivity of calls and routing performance by managing Carriers. - Escalation and co-ordination with carrier's technical team to isolate/resolve issues affecting the productivity. - The Configuration of the Asterisk-based dialer, IP Phones, Media gateways. - The configuration of Soft phones like Xlite, Zoiper, Eyebeam,3CX etc. - Creating/Customizing Freeswitch IVRs and dial plans according to requirement. -Analyze live SIP signals on SIP Servers (Ubuntu - Terminal)
...See MoreWork Experience
Technical Support Engineer
Telecommunications
Nobin Bera's Professional Milestones
- Technical Support Engineer (2019-07-01~2020-11-01): Provided high-quality technical support for individuals, resolving issues promptly and ensuring client satisfaction.
- Product Support Engineer (2021-08-01~): Delivered exceptional technical assistance for customers, resolving customer issues promptly.
Education
Electronics And Telecommunication Engineering
2012-2016Certification
Colleagues
Deborah Phillips
senior executive assistant to charles salameh ceo at sangoma
Charles Salameh
Chief Executive Officer | Board Director
Charles Salameh
Chief Executive Officer | Board Director
Jim Machi
Chief Product And Marketing Officer
David Moore
public private company cfo m&a corporate functions
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Nobin Bera works for Sangoma
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