Quality Analyst@ Merchants
Johannesburg Metropolitan Area
Nokulunga Nkosi
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FlashIntel GPTNokulunga Nkosi is a highly experienced professional with 15.9 years of work experience. She has a strong skill set in Microsoft Excel, Word, customer service, PowerPoint, and English. Based in Johannesburg, South Africa, Nokulunga has worked in the call centre industry for 11 years and 6 years. She has also worked as a customer service consultant in the TYME business unit. Nokulunga graduated from the Merchants Future Leader program and has been appointed as a quality analyst with Transunion business unit and Cell C business unit. She recently completed a facilitation course with the Chartell business college. Nokulunga is known for her responsibility, integrity, and commitment to company objectives.
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About
I have 11 years experience in the call centre industry and in that 11 years I have 6 years experience in the quality analyst space. I worked very passionately and dedicatedly as a customer service consultant in the TYME business unit. Through my dedication and hard work, I graduated from the Merchants Future Leader program and with that I have been appointed as a quality analyst with the Transunion business unit and Cell C business unit. I have recently completed a 6 months facilitator course with the Chartell business college. I have a proven track record of responsibility , integrity and commitment to company objectives. I am comfortable working independently or as part of a team and I firmly believe that your needs and my skills are an excellent match.
...See MoreWork Experience
Quality Analyst
Outsourcing and Offshoring Consulting
Nokulunga Nkosi's Professional Milestones
- Quality Analyst: Implementing rigorous quality control measures to ensure product excellence and customer satisfaction.
- Customer Service Consultant (2011-02-01~2013-10-01): Provided expert guidance to clients, boosting satisfaction and loyalty.
Skill
Microsoft Excel
Microsoft Word
Customer Service
Powerpoint
English
Windows
Outlook
Teaching
Html
Public Speaking
Certification
Colleagues
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Nokulunga Nkosi's social media include: Linkedin,
Nokulunga Nkosi works for Merchants
Nokulunga Nkosi's role in Merchants is Quality Analyst
Nokulunga Nkosi works in the industry of Outsourcing and Offshoring Consulting
Nokulunga Nkosi's colleagues are hashim ahmed,Alisdair Hood,Henry Merchant
Nokulunga Nkosi's latest job experience is Quality Analyst at Merchants
