Norman Kneipp

I’m an ITIL certified IT Professional focused on the implementation, execution, and compliance with ITIL best practices, mainly in the Change Management function. My Release, Control, Validation Certification demonstrates my knowledge of IT Change and Release Management and my Operational Support and Analysis Certification demonstrates my knowledge of Incident and Problem Management. My skills and experience can be applied to each of these IT functions. My experience is diverse, from PC and application support, training, to project and team leadership of a globally diverse Team. The vast majority of my career has been in support of a Fortune 25 global corporation supporting multiple clients. My strengths include documentation, training, leadership, communication, planning, problem solving, decision making, defining requirements and processes. ITIL v3 certified (multiple certifications) Change Management Team Building Leadership Documentation & Training Communication Decision Making & Planning Defining Standards, Requirements and Processes Problem Solving Project Management Client Facing Reporting