Noufel Backer

As an experienced Senior Business Analyst, I am dedicated to delivering exceptional digital experiences that result in positive customer outcomes. I thrive in navigating and overcoming ambiguity by leveraging my innovative mindset to drive impactful solutions. My extensive expertise has been honed through working closely with Commonwealth Bank and Westpac during their digital transformation journeys, where I have consistently delivered high-quality projects across various areas such as business and private banking, international payments, business card servicing, and regulatory and compliance initiatives. Notably, my contributions have resulted in substantial cost savings for businesses. I excel in effectively collaborating with both business and technology teams within the banking industry. With a proven track record of delivering end-to-end solutions for complex customer problems, I embrace ambiguity while fostering an innovative mindset to drive success. Professional summary •With over a decade of experience in business analysis, I have a proven track record in successfully delivering projects using both agile and waterfall methodologies. My expertise lies in the development of digital cloud-based applications, as well as the transformation of legacy applications into Azure/AWS environments. • Skilled in requirements elicitation, facilitating business solution workshops, and engaging stakeholders from senior management to business users. • Proficient in compliance activities such as KYC, CRS, and FATCA within digital onboarding applications. • Expertise in process optimization, AS-IS and TO-BE process mapping, and creating business requirements (BRD) and high-level design (HLD) documentation. • Proven track record of collaborating with product owners to prioritize work and meet deadlines. • Experienced in coordinating multiple teams for seamless solution delivery. • Strong knowledge in breaking down requirements into Epics and user stories with clear acceptance criteria. • Familiarity with tools like Postman and SoapUI for analyzing API responses. • Collaborative approach, working with UX designers and solution architects to enhance customer experience. • Proficient in Adobe Experience Manager and Adobe Analytics, including the setup of analytics dashboards.