Nuwi Seneviratne

I have developed a strong and extensive career in all aspects of Customer Service focusing on the Finance Industry, Travel Industry, Market Research and more recently Administration in the Mortgage industry.I am currently working with Pledge Finance, assisting clients over the phone and face to face with their Mortgage Applications and liaising with Mortgage company Representatives to ensure applicants meet their criteria for Lending, ensuring all relevant information is included prior to submission and approval. This position includes ensuring all work is completed within required deadlines for settlement and identifying new business opportunities within the community.Working with Publicis Loyalty I was assigned to the Qantas Frequent Flyer Program initially working in the general Members area, my skills and talents for positively interacting with customers was quickly recognised and I was promoted to the Platinum Area assisting high Net Worth clients with their enquiries and booking travel arrangements with the Points program. In this position, I was also responsible for training and mentoring new staff to the area in all aspects of company policy and procedures.