Acting Head- Customer Experience at SBM Bank Kenya | CX Aficionado | Pan Africanist | Disability Advocate@ SBM Bank Kenya 
Kenya
Nyambura Ndung'u
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FlashIntel GPTNyambura Ndung'u is a highly experienced professional with 11.6 years of work experience in various roles. She has a strong background in customer service, business process improvement, and quality management. Based in Kenya, Nyambura has worked at reputable organizations such as Co-operative Bank of Kenya and Commercial Bank of Africa. She has also held positions as a Quality Assurance Analyst and Complaints Coordinator. With her expertise in customer relationship management and report writing, Nyambura is skilled in team management and customer relationship management.
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About
CX, Quality assurance.Contact center. Change. Tech. Data
Work Experience
Acting Head- Customer Experience at SBM Bank Kenya | CX Aficionado | Pan Africanist | Disability Advocate
Banking
Nyambura Ndung'u's Professional Milestones
- Contact Centre Supervisor (2012-03-01~2013-02-01): Implementing efficient process improvements for improved customer satisfaction and increased operational productivity.
- Quality Assurance Analyst (2014-04-01~2014-10-01): Implemented robust quality control measures to optimize product performance and customer satisfaction.
Skill
Customer Service
Business Process Improvement
Contact Centers
Quality Management
Business Innovation
Project Management
Complaint Management
Team Management
Customer Relationship Management
Report Writing
Coaching
Service Engineering
Quality Assurance
Certification
Colleagues
jotham mutoka
deputy ceo at sbm bank kenya
Gideon Okumu
vp & head of risk management at sbm bank kenya
Edgar Mwandawiro
chief risk officer at sbm bank kenya
David Kiarie MBA, CPA
Vice President | Head Of Internal Audit
DENNIS WANGU
Software Engineer | Web Developer | Ecommerce Specialist | Fraud Specialist | Founder | Tech Trainer
Other Named Nyambura Ndung'u
Frequently asked questions
We found 2 Nyambura Ndung'u's email addresses
Nyambura Ndung'u's social media include: Linkedin,
Nyambura Ndung'u works for SBM Bank Kenya
Nyambura Ndung'u's role in SBM Bank Kenya is Acting Head- Customer Experience at SBM Bank Kenya | CX Aficionado | Pan Africanist | Disability Advocate
Nyambura Ndung'u works in the industry of Banking
Nyambura Ndung'u's colleagues are jotham mutoka,Gideon Okumu,Edgar Mwandawiro
Nyambura Ndung'u's latest job experience is Acting Head- Customer Experience at SBM Bank Kenya | CX Aficionado | Pan Africanist | Disability Advocate at SBM Bank Kenya
