Olalekan 'Ola' Yusuf

Summary of IT Work Experience: 10 years of IT experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes, with over 3 years of experience in ServiceNow platform as an Administrator and Developer. Technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations. In-depth technical knowledge and implementation of ServiceNow platform and maintenance, including Incident Management, Change Management, Problem Management, Service Catalog, and Service Portal. Utilization of ServiceNow best practice for Scripting and Platform Maintenance, Expert knowledge and implementation experience of ServiceNow out-of-the-box ITSM Processes and frameworks with demonstrated project management skills. Experience in Application Architecture, Analysis, Technical Design, Development, Planning Implementation, Release Management, User Acceptance Testing, Configuration Management and Release/Build.