Oliver West CCXP
Directeur d'Exécution@ MRM
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Oliver West CCXP is a highly experienced CX design lead with over 20 years of hands-on experience for major brands. He has worked with a wide range of clients, including B2C, B2B, automotive, petrochemicals, physical, and digital. Oliver is skilled in identifying and identifying customer needs, optimizing products, and defining them aligned with brand and commercial objectives. He is also knowledgeable in human behavior and understanding the conscious vs unconscious brain. Oliver has held various positions in renowned companies such as MRM, Minglur, and arkitex.
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Emails and Phone Numbers

@mrm.com
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About

A CX design lead with over 20 years of hands-on experience for some of the world’s biggest brands. Experienced in leading a team and earning respect of both team members and colleagues as well as multi-national and culturally diverse clients. Whether it’s B2C or B2B, automotive or petrochemicals, physical or digital, I have the experience to research and identify the customer, and their needs, as well as optimise or define a product or service that delivers on real customer needs aligned with brand and commercial objectives. All conducted through a lens of human behavior and understanding the conscious vs unconscious brain.

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Work Experience

622 Third Avenue, New York, NY, 10017, US

Advertising Services

3436
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Oliver West CCXP's Professional Milestones

  • Experience Design - Practice Lead (london) (2018-01-01~2019-08-01): Driving strategic implementation of exceptional design solutions, enhancing client satisfaction and driving brand presence in London.
  • Digital Project Manager & User Experience Designer (2003-07-01~2014-12-01): Delivered cutting-edge graphic designs, driving user engagement and ensuring seamless execution of projects.
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