head of customer care - technical services germany at doctolib@ Doctolib
Oliver Zühlke
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Technische Universität Berlin
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTOliver Zuhlke is a customer-focused and results-oriented leader with 17.2 years of experience in complex software business. He has a strong background in technical services, customer success, key account management, and channel partner management. Oliver has worked in various industries such as automotive, aerospace, chemistry, materials, and process. He has expertise in building up channels and leading intercultural teams. Oliver is proficient in CRM and support help-desk systems like Salesforce, MS Dynamics, Siebel, Jira, and Easyredmine. He has held positions such as Head of Technical Services Germany, Vice President of Customer Support, and Technical Services Engineer. Oliver is currently based in Germany.
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About
Customer-focussed and results-oriented leader with strong business, technical and sales skills in complex software business. Long-term, multi-year experience in Technical Services, Customer Success, Key Account Management and Channel Partner Management in Germany, Turkey and Romania. Knowledge in building up a channel partner, from the scratch to a successful multi million $ company. Responsibilities in sales, key account management, customer success, customer service, support and projects. Advanced market experience in various industries like Automotive, Aerospace & Defense, Chemistry, Materials & Process Industry. 13+ years’ experience in software engineering, customer success, support & services, key account management and management of engineering teams. Multi-year experience in leading of intercultural teams and people management. Familiar with various CRM and support help-desk systems like Salesforce, MS Dynamics, Siebel, Jira and Easyredmine. Advanced knowledge of sales methodologies like JAWS and MEDDIC.
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head of customer care - technical services germany at doctolib
Software Development
Oliver Zühlke's Professional Milestones
- head of customer care - technical services germany at doctolib (2021-11-01~): Driving technical excellence and optimization to deliver exceptional solutions and streamline operations.
- Vice President – Customer Support And Key Account Management (2018-07-01~2021-01-01): Streamlined customer support processes, resulting in improved customer satisfaction and improved key account management.
Education
Physical Engineering Sciences
2002-2008Certification
Colleagues
François d'Andigné
Chief Executive Officer
Nicola Brandolese
Chief Executive Officer
Dana Bolloff
Brand And Digital Content Marketer | Founder
Michele Maltese
Strategic Business Developer | Chief Executive Officer | Board Member
Raphaël QUÉLÈNE
senior data scientist product owner secteurs énergie utilities et santé
Other Named Oliver Zühlke
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Oliver Zühlke works for Doctolib
Oliver Zühlke's role in Doctolib is head of customer care - technical services germany at doctolib
Oliver Zühlke works in the industry of Software Development
Oliver Zühlke's colleagues are François d'Andigné,Nicola Brandolese,Dana Bolloff
Oliver Zühlke's latest job experience is head of customer care - technical services germany at doctolib at Doctolib
Oliver Zühlke's latest education in Technische Universität Berlin
