Oluwasanya John

A conscientious person with over 5 years experience working with multi Nationals and early start ups in sales, Marketing and inbound and outbound calls, call centre operations, process management and improvement, customer retention, data entry and database administration, telephone sales and customer support. Currently seeking a new position where my people skills can be harnessed. Highly organised, Customer focused and efficient individual, who is ready to learn new skills and whose thorough and precise approach to projects has yielded excellent results. Recent achievements with my last employer includes creating a simplified checklist for monitoring daily and weekly inbound calls that helped increase team call handling time results by up to 15%. Also developed a simple weekly reports to help teams recap weekly progress and bottlenecks.