Omer Ali Shams

With over 14 years of diverse, continuously progressive experience in the areas of financial services, business process outsourcing, sales and event management, I am seeking to work in a corporate/development setting, where I can keep learning and growing as a professional, and add value to the organization. For the past five years, I worked as a subject-matter expert at S&P Global, a global Fortune 500 technology company. It gave me the unique opportunity to collaborate with teams working from offices in the U.S., India, Pakistan and the Philippines. This role entailed being the primary point of contact for quality control, client query resolution, mentoring new and experienced associates, and process improvement. My previous career featured leading sales campaigns, coordinating training & development, managing call center/BPO operations, and overseeing employee engagement projects, among other assignments.