One Wakhid Eko Putro

Experienced manager in managing multiple departments, multiple staff and coordinating with other departments. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Have worked in busy, pressurized environments where high standards are expected. Proactive, customer-orientated professional with over 20 years of experience in reputable Company. Achievement : Reviewing business processes so as to produce efficiencies for manpower and performance. Reviewing Contact Center System. Being a part in Preparing and Developing Correspondence System. Implementation of cost effective Local Number ( 021 ) – 21500900 for Inbound Customer Service. Centralized Inbound Call Center. Redesign IVR Flow for Contact Center with Philosophy : Simple Instructions, Short Sentences, Easy to understand language, Fast access to Agent, Entertaining Voice. Built and Set up System Walk In Center Office ( WIC ) in 3 Regions of Jakarta : Kelapa Gading, Muara Karang dan Pondok Indah. ( August 2013 – April 2014 )