Regional VIP And DSS Support Manager@ Zain KSA
Saudi Arabia
Osamah Alamoud
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FlashIntel GPTOsamah Alamoud is a highly experienced professional with 15.9 years of work experience. He possesses strong leadership skills and is proficient in customer experience, using Microsoft Office, troubleshooting, and customer satisfaction. Based in Saudi Arabia, Osamah has successfully acted as the focal point of contact for mitigating major issues. He has demonstrated excellence in developing process and procedures related to SME and SOHO customers, redesigned processes, and implemented problem-solving solutions. Osamah has also demonstrated results-oriented solutions and received commendation for participating in projects.
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About
Successfully acted as the focal point of contact for mitigating all major issues concerning various departments. Holds merit of enhancing the corporate segment of Zain. Demonstrated excellence in developing process and procedure related to the SME and SOHO customers. Redesigned processes and meticulously solved problem relate to the customers. Successfully tested the process for Zain branches and detected problems and suggested result oriented solutions to mitigate the same. Supervised the friends user launch process and submitted detailed report and received commendation for participating in the project.
...See MoreWork Experience
Regional VIP And DSS Support Manager
Business Customer Service Manager
Service Account Manager
System Support Specialist
Acting Bhd Tl
Business Simulation COOrdinator
Telecommunications
Osamah Alamoud's Professional Milestones
- Regional VIP And DSS Support Manager (2014-02-01~): Implemented efficient system systems to streamline operations and optimiz on-time delivery of vision and DSS support.
- Business Customer Service Manager (2012-02-01~2014-02-01): Maintained high customer satisfaction scores by implementing effective communication strategies and fostering strong customer relationships.
Skill
Leadership
Customer Experience
Professional Use Of Microsoft Office
Troubleshooting
Customer Satisfaction
Telecommunications
Business Development
Business Analysis
Negotiation
Vendor Management
Team Management
Team Leadership
Ability To Priorities Multi Task Workload And Meet Tight Deadlines
The Ability To Work As An Individual Or With Group
Gsm
Good Communication Skills Especially With Customers
Customer Service
Project Planning
Good Team Player
Business Strategy
Management
Teamwork
Project Management
Mobile Devices
Call Centers
Crm
Analysis
Certification
Colleagues
Saud Al-bawardi
CEO at The United Company
Sultan A. AlDeghaither
Chief Executive Officer
Zain Care Community
chief customer officer at zain ksa
Maher Alfawaz
Chief Sales Officer | Senior Management Executive | Business Leader
ABDULRAHMAN Almuwallad
sales senior executive at zain telecom company and owner of mayhem boxing gym
Other Named Osamah Alamoud
Frequently asked questions
We found 4 Osamah Alamoud's email addresses
Osamah Alamoud's social media include: Linkedin,
Osamah Alamoud works for Zain KSA
Osamah Alamoud's role in Zain KSA is Regional VIP And DSS Support Manager
Osamah Alamoud works in the industry of Telecommunications
Osamah Alamoud's colleagues are Saud Al-bawardi,Sultan A. AlDeghaither,Zain Care Community
Osamah Alamoud's latest job experience is Regional VIP And DSS Support Manager at Zain KSA
