Owen Dixon

Owen Dixon Operations Manager at Walmart in Raleigh, NC Raleigh-Clayton, North Carolina Area Results driven Operations Manager with many years of in-depth management experience spanning multiple sectors and a demonstrated track record in achieving performance metric goals. Enthusiastic in approaching organization-wide challenges from many angles and utilizing expertise to deliver effective solutions. The years spent in various Operations Management roles contribute to a results driven approach to achieving company key metrics. Demonstrated skills applied in operations management positions: * Leadership * Team Development * Budget/Cost/Benefit Control * Operations/Production Management * Performance Measurement * Start-Up Operations Management * Human Resources Process Improvement * Strategic Planning Staffing to Volume Key employers in the past (current employer Walmart) * Walmart, Inc. - Operations/Asset Protection Manager * EchoStar Communications - General Manager * Bank Of America - Operations Manager * United States Army - Army Officer - Captain Through process improvements, achieved favorable variance to budget plan of $175,000 ▪ Improved employee retention rates by 25% while improving productivity and reducing expenses ▪ Recognized for developing a top-notch customer service team, resulting in improved response/resolution times and proactive customer service ▪ Improved customer satisfaction metric by 30% ▪ Exceeded cost per job metric goal (Goal-$142.00/Achieved-$134.00) ▪ Coordinated build-out of permanent location while managing staff and operations in temporary location ▪ Oversaw the completion of more than 800 satellite install/service calls per month Significantly reduced store shrink from $1.8 million to $759,000 for year 2013; Reduced total accident safety improvement rate by more than 40% from previous year ▪ Improved store apprehensions by 46%; adding more than 186 apprehensions over prior year