Research Analyst@ CRISIL Global Research & Risk Solutions
London, Greater London, United Kingdom
PRASANNA SOUNDAR
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Asia Pacific Institute Of Management
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FlashIntel GPTPRASANNA SOUNDAR is an experienced professional with 21 years of work experience in customer support, marketing, business research, and consulting. She has a strong background in customer satisfaction, BPO, team management, process improvement, and business analysis. Based in London, United Kingdom, PRASANNA SOUNDAR has worked with global customers in the UK, the US, and Australia. She has a proven track record of setting up and improving processes for customer satisfaction and reporting to senior management on revenue, sales, and customer support. PRASANNA SOUNDAR is known for her ability to guide team members and enable knowledge sharing.
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About
An ardent people person with 9.5 years of experience in Customer Support, Marketing, Business Research and Consulting 7.5 years of experience handling global customers in the UK, the US and Australia Worked on setting up and improving processes for customer satisfaction Reporting to Senior management on revenue, sales and customer support Rich experience in potential customer screening An effective leader with proven abilities in guiding team members and enabling knowledge sharing Exposed to all facets of customer relationship management
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Research Analyst
Financial Services
PRASANNA SOUNDAR's Professional Milestones
- Customer Support Executive (2002-10-01~2004-01-01): Delivered exceptional customer service and resolved issues promptly, ensuring seamless operations.
- Research Analyst (2005-11-01~2008-10-01): Conducted accurate and efficient data analysis to support effective decision-making and drive financial success.
Education
International Business
2009-2011Skill
Customer Satisfaction
Bpo
Team Management
Process Improvement
Business Analysis
Customer Satisfaction Research
Call Center Development
Call Quality
Call Monitoring
Customer Escalation Management
Contact Center Management
Recruiting
Training
Business Development
Program Management
Finance
Market Research
Crm
Management
Leadership
Mis
Certification
Colleagues
Suzanne Ley
fintech | private equity & venture capital | financial institutions fig | cfo | leading financial services into the future
Alex Paladino
Chief Revenue Officer | Business Development & Sales | Financial Technology | Data & Analytics | Credit Risk | Regulatory Services | Consulting | ESG | Board Member
Jatin Seth
Lead Product Owner | Certified Business Analytics Specialist | Product Risk Management Specialist | Model
Pawan Jain
senior director chief operating officer crisil gr&rs
Jose Ordonez Pazo MAppFin
chief revenue officer || apac inclusive team leadership || institutional financial services || change management
Other Named PRASANNA SOUNDAR
Frequently asked questions
We found 3 PRASANNA SOUNDAR's email addresses
PRASANNA SOUNDAR's social media include: Linkedin,
PRASANNA SOUNDAR works for CRISIL Global Research & Risk Solutions
PRASANNA SOUNDAR's role in CRISIL Global Research & Risk Solutions is Research Analyst
PRASANNA SOUNDAR works in the industry of Financial Services
PRASANNA SOUNDAR's colleagues are Suzanne Ley,Alex Paladino,Jatin Seth
PRASANNA SOUNDAR's latest job experience is Research Analyst at CRISIL Global Research & Risk Solutions
PRASANNA SOUNDAR's latest education in Asia Pacific Institute Of Management
