Pallab Roy

An accomplished IT project lead/delivery lead professional with a successful career spanning more than 14 years including core IT development and support experience in various roles in management , operations, team leading with an ability to manage multiple technical teams of various sizes & complexity to ensure that project objectives are achieved within time/cost/quality constraints. || Project Management (end to end) Skills || Project Planning, Execution, Tracking and Reporting | Stakeholder Management | Risk Assessment and Mitigation and reporting | Escalation Management | Resource Management | Conflict Management | Customer interaction and Negotiation | SOW Writing and Review | Service and Process Audits (Internal) | Scrum Meeting Attending , Sprint Planning , Reporting, Team Management | Incident / Problem Management, SLA Management, Transition Manager | Knowledge in Agile/Scrum Model | Incident, Problem Management, SLA Management in L1.5 - L3 Support | Tracking SLA met and preparing Reports | Handling all sorts of IT Operations