Planning and Development Manager@ CATS Motors, Inc.
Manila, National Capital Region, Philippines
Pamela Aniceto-taghap
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FlashIntel GPTPamela Aniceto-taghap is a highly experienced Quality Management and Customer Service Professional with over 22 years of work experience. She has a strong background in project management, quality management, and call centers. Pamela is skilled in customer service, business process auditing, and performance management. She has worked in various roles at Smart Communications, Inc., including Planning and Development Manager and Quality Assurance Manager. Pamela is known for her expertise in performance management and process improvement. She is based in Manila, Philippines.
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About
Quality Management and Customer Service Professional with a demonstrated history of working in a customer-oriented industry. Also skilled in Business Process Auditing, Customer Experience Management, Performance Management System Assessment and Process Improvement
Work Experience
Planning and Development Manager
Motor Vehicle Manufacturing
Pamela Aniceto-taghap's Professional Milestones
- Enterprise Process And Quality Management And Customer Engagement And Quality Management Manager (2010-01-01~2015-05-01): Implementing efficient processes and quality management systems for enhancing customer engagement and customer satisfaction at the IT department.
- Quality And Service Delivery Manager (2015-05-01~2016-05-01): Successfully implemented a comprehensive quality and service delivery system, ensuring impeccable customer satisfaction and minimizing customer downtime.
Skill
Project Management
Quality Management
Call Centers
Customer Service
Business Process
Performance Review And Assessment
Customer Satisfaction
Process Improvement
Performance Management
Analysis
Business Analysis
Business Process Audit
Data Analysis
Reporting And Analysis
Telecommunications
Management
Customer Experience
Leadership
Team Management
Call Center Operations
Front End Tools Audit
Vendor Management
Strategic Planning
Team Leadership
Microsoft Office
Service Delivery
Certification
Colleagues
Other Named Pamela Aniceto-taghap
Frequently asked questions
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We found 1 Pamela Aniceto-taghap's phone numbers
Pamela Aniceto-taghap works for CATS Motors, Inc.
Pamela Aniceto-taghap's role in CATS Motors, Inc. is Planning and Development Manager
Pamela Aniceto-taghap works in the industry of Motor Vehicle Manufacturing
Pamela Aniceto-taghap's colleagues are Emy Arcilla,Lyka Prado,Rufer Gesta
Pamela Aniceto-taghap's latest job experience is Planning and Development Manager at CATS Motors, Inc.
