Patricia Ashe

• Customer Service oriented IT professional with over 15 years of experience managing a Customer Centric Operations team. • Experience managing dispatching and scheduling of remote field staff. • Incident and crisis expert with the ability to prioritize, delegate, and take decisive action to quickly and accurately resolve incidents. • Experienced vendor management professional, able to ensure users receive the highest level of support and service from vendors. • Results driven manager with the ability to support local and remote teams by creating formidable team alliances, establishing clear expectations, adhering to consistent communications, developing measurements for success and core competencies. • Experience utilizing CRM base tools; such as, Salesforce and Service Now.