Patricia Hillis

•Experience with SIP IP technology, sets and functionality •Experienced with Cisco Call Manager, Nortel CS1000 IP PBX, Meridian Option 81, 61C, PBX and Centrex administration •Experienced with Nortel Option 11, BCM50, BCM100 administration •Experienced with key systems, Nortel Norstar, Remote 1, SRG Administration •Nortel Meridian Mail, Call Pilot, Cisco Unity, Cisco Unity Express administration •Nuance voice recognition administration •Trader Applications (Turrets) on Cisco Call Manager and PBX administration •Valcom Paging on PBX •Interaila and Miran Card administration and recordings •Call Centre applications, CCA (Call Centre Anywhere), Symposium ACD set administration on PBX and Cisco •Strong understanding of telecommunications applications Megalink, T1, ISDN administration on PBX, CDR Reports, ESN Routing (NCOS tables) •Training system administrators on System Administration, Leader Led, End User, Executive, Attendant Console position and Call Centre Training on Nortel PBX, Cisco Call Manager, Cisco Unity, Meridian Mail, Call Pilot, Octel •Home office set up such as Centrex and Centrex Call Answer •Cisco IP Communication and Nortel PBX Soft Phone set Administration •Awareness of Verint Call Recording and Genesys applications •Project Managed implementations for new and existing phone systems with vendors and carriers •Co-ordinated upgrades and implementation of new products with service partners, schedule backups for telecommunication systems, disaster recovery, and re-directs •Planned, scheduled and coordinated System Administration, Leader Led, Executive and End User training on new and existing applications, systems and equipment •Provided and interpreted reports for clients such as CDR (Call Detail Reports), Traffic Studies