Senior Manager, Contact Centre@ Express Scripts Canada
Toronto, Ontario, Canada
Patricia Palumbo
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York University
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Tell me more about Patricia Palumbo?
FlashIntel GPTPatricia Palumbo is a highly experienced professional with 36.8 years of work experience in call centers, leadership, customer experience, and customer service. She has a strong background in management, process improvement, and vendor management. Currently, she serves as the Contact Centre Manager at Express Scripts Canada, where she oversees customer retention, employee benefits, and performance management. Prior to this, she held various positions at Manulife and Prudential Financial, where she demonstrated her expertise in customer service and management. Patricia is based in Toronto, Canada.
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About
Contact Centre Manager at Express Scripts Canada
Work Experience
Senior Manager, Contact Centre
Contact Centre Manager
Insurance
Patricia Palumbo's Professional Milestones
- Customer Service Manager- Affinity Markets (1997-12-01~2002-02-01): Established high-quality customer-centric service strategies to enhance loyalty and loyalty across the agency's specialities.
- Director, Customer Service- Affinity Markets (2002-02-01~2012-07-01): Expanding client base through targeted marketing strategies in the eye-catching affinity markets.
Education
Liberal Arts,
Liberal Studies,
Bachelors,
Bachelor Of Arts
Skill
Call Centers
Leadership
Customer Experience
Customer Satisfaction
Customer Service
Management
Call Center
Process Improvement
Vendor Management
Insurance
Workforce Management
Training
Team Leadership
Customer Retention
Employee Benefits
Performance Management
Change Management
Coaching
Business Analysis
Team Management
Group Insurance
Contact Centers
Business Process Improvement
Outsourcing
Strategic Planning
Sales
Account Management
Team Building
Operations Management
Banking
Forecasting
Risk Management
Crm
Relationship Management
Quality Assurance
Recruiting
Business Process
Financial Services
Bpo
Analytics
Service Delivery
Data Analysis
Employee Training
Cross Functional Team Leadership
Analysis
Strategy
Employee Engagement
Acd
Project Management
Ivr
Certification
Colleagues
Chinmay Phadke
Senior Business Analyst | Product Owner | Financial Services
Kalyani Kedar
Product Owner - Business Analyst | Certified SAFe® 6 Product Owner/Product Manager | Certified SAFe® 5 Agilist | Design Thinking
Ara Kolandjian
director pharmaceutical partnerships at express scripts canada
Robert McIntosh
Chief Communications Officer
Michael Roszak
Vice President | Chief Operating Officer
Other Named Patricia Palumbo
Frequently asked questions
We found 3 Patricia Palumbo's email addresses
We found 2 Patricia Palumbo's phone numbers
Patricia Palumbo's social media include: Linkedin,
Patricia Palumbo works for Express Scripts Canada
Patricia Palumbo's role in Express Scripts Canada is Senior Manager, Contact Centre
Patricia Palumbo works in the industry of Insurance
Patricia Palumbo's colleagues are Chinmay Phadke,Kalyani Kedar,Ara Kolandjian
Patricia Palumbo's latest job experience is Senior Manager, Contact Centre at Express Scripts Canada
Patricia Palumbo's latest education in York University
