call quality analyst at national quality review@ National Quality Review (NQR)
Plymouth, Massachusetts, United States
Patricia Shea
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California State University, Long Beach
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FlashIntel GPTPatricia Shea is a highly experienced Customer Service and Call Center Manager with 36.8 years of work experience. She has a strong background in call quality analysis, training and development, coaching, and monitoring. Patricia is skilled in managing operating budgets, corporate travel and account management, and contract management. She has worked for various companies, including National Quality Review (NQR) and Kirwan Surgical Products LLC. Patricia's specialties include call center and productivity software, reports training curriculum, evaluations, and cost savings. She is based in the United States.
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Customer Service and Call Center Manager focus on call quality analysis, training and development, coaching, monitoring, incentive programs, service and process improvement, managing operating budgets, Corporate Travel and Account Management, account presentations, contract management, create newsletters and collateral, productivity tracking reports, client surveys Specialties: call center and productivity software, reports training curriculum, evaluations, operating budget management, productivity, cost savings
...See MoreWork Experience
call quality analyst at national quality review
Call Quality Analyst
Financial Services
Patricia Shea's Professional Milestones
- Assistant Manager (1987-01-01~2001-01-01): Successfully implemented new operational processes, resulting in increased efficiency and cost reduction.
- Customer Service Manager (2003-02-01~2004-10-01): Optimized client service operations, enhancing customer satisfaction and loyalty.
Education
Bachelors,
Bachelor Of Arts,
Speech-interpersonal And Organizational Comunication
1989-1993Certification
Colleagues
Greg Martinage
Director Of IT
Polly LeBarron
Vice President Of Client Success
Mary Ann Janigian
director of human resources at national quality review inc
Rebecca M.
client success manager at national quality review nqr
Cristian Bennett
client success manager at national quality review nqr
Other Named Patricia Shea
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Patricia Shea's social media include: Linkedin,
Patricia Shea works for National Quality Review (NQR)
Patricia Shea's role in National Quality Review (NQR) is call quality analyst at national quality review
Patricia Shea works in the industry of Financial Services
Patricia Shea's colleagues are Greg Martinage,Polly LeBarron,Mary Ann Janigian
Patricia Shea's latest job experience is call quality analyst at national quality review at National Quality Review (NQR)
Patricia Shea's latest education in California State University, Long Beach
