Patrick DePalma

* 7 years of SaaS managerial experience with up to 6 direct reports and up to 21 indirect reports, including managers. * Repeatedly recognized for top performance through fast-tracked promotions and selection for strategic cross-functional projects. * At Printroom/Brand Affinity, developed on-boarding plans and implemented SaaS product builds for 21 internal field managers and hundreds of external business accounts over 5 years. Advised and supported these accounts in fully leveraging new configurations to increase efficiency and establish scalability for future growth. * Principle CRM administrator for over 6 years at Printroom, Brand Affinity, and Noosh. * Improved and created new automations, reports, and workflows in Salesforce and Zendesk to track KPIs, which increased visibility and significantly decreased support response time. * Responsible for defining and analyzing key metrics, presenting the results to executive staff and providing a strategy for improving them.