collections practice lead- senior financial services consultant@ Perficient
Columbus, Ohio Metropolitan Area
Patrick Swain
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East Carolina University
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FlashIntel GPTPatrick Swain is an operations executive with 27.2 years of experience in collections, customer service, and fraud disciplines. He has successfully managed multiple site contact center operations in both onshore and offshore industries, both onshore and offshore. Patrick is skilled in building high-performing teams, organizational transformation, change leadership, and strategic planning in complex regulatory and legislative environments. He is recognized for his ability to bridge risk management with operational execution to improve efficiency and performance. Patrick has held various leadership positions at reputable companies such as Chase, Bank of America, and Citi.
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About
Operations executive with proven success across Collections, Customer Service, and Fraud disciplines and in managing multiple site contact center operations, both onshore and offshore, in the consumer and commercial finance industries. Expertise in building high-performing teams, organizational transformation, change leadership, and strategic planning in an increasingly complex regulatory and legislative environment. Recognized for the ability to bridge risk management with operational execution to deliver sustained improved efficiency and performance.
...See MoreWork Experience
collections practice lead- senior financial services consultant
IT Services and IT Consulting
Patrick Swain's Professional Milestones
- Vice President - Operations (2001-01-01~2006-01-01): Streamlined operations, optimizing efficiency and reducing costs while maintaining high standards of quality.
- Head Of US Deposit Product | Credit Card First Party Collections Executive Director - Operations (2013-06-01~): Executing successful global credit card first party collections strategies to streamline operations and increase efficiency.
Education
Economics,
Master Of Science,
Masters,
Bachelors,
Bachelor Of Science
757382400-883612800Skill
Leadership
Process Improvement
Project Management
Strategy
Operations Management
Credit Cards
Strategic Planning
Call Centers
Executive Management
Management
Performance Management
Product Development
Customer Engagement
Vendor Management
Predictive Dialers
Credit
Certification
Colleagues
Prachi Pathak
agile product manager| product owner | data-business analyst | bi specialist | financial transformation and consolidation expert | masters in business management
Kyle Brown
business analyst consultant and aspiring product owner
Prachi Pathak
Agile Product Manager | Product Owner | Data Business Analyst | Financial Transformation And Consolidation Expert
Nicholas Walenski
project manager | mba | csm | safe | small business owner
Jose Ignacio Quinteros Orellana
Business Analyst | Product Owner
Other Named Patrick Swain
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We found 4 Patrick Swain's email addresses
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Patrick Swain's social media include: Linkedin,
Patrick Swain works for Perficient
Patrick Swain's role in Perficient is collections practice lead- senior financial services consultant
Patrick Swain works in the industry of IT Services and IT Consulting
Patrick Swain's colleagues are Prachi Pathak,Kyle Brown,Prachi Pathak
Patrick Swain's latest job experience is collections practice lead- senior financial services consultant at Perficient
Patrick Swain's latest education in East Carolina University
