Patti Lengel

When they were younger, my kids told everyone I was a spy. In some ways, I guess that is true. According to Google, a spy is a person who secretly collects and reports information on the activities, movements, and plans of an enemy. That’s almost right except I “spy” on people to catch them doing things right. To reward and recognize them for creating memorable customer experiences. Unfortunately, my job has ruined me. I can’t go out to eat, go shopping, attend a game, run a marathon or get my nails done without evaluating the experience. As the President and Co-Founder of Anonymous Insights, I get to do some really great things. One of my favorites is connecting with people who have a passion for WOWing their customers. At AI, our specialties include mystery shopping, customer satisfaction surveys, social media monitoring, benchmarking and audits. Reach out if you’d like to chat about ways to reduce churn and create brand advocates.