Paul Boakes

Over 20 years’ experience in IT operations management, with a strong background in Service Delivery Management for large, complex and real-time businesses. Evidenced achievements include major incident management across high-pressured global manufacturing and airport industries, delivering high-availability systems in business-critical landscapesA confident manager of both in-house and vendor teams, able to motivate people to find, identify and deliver cost-effective outcomes to contract or operational needs, develop innovative technical solutions, and manage senior stakeholders and partners.PRINCE2 Practitioner and ITIL Service Manager certificated. Technically fluent in infrastructure architecture and operation, data centre activity and refresh management, voice networks, security and internet technologies, as well as security, IT risk management, process design & governance and continual service improvement. An organised, detail-oriented, and conscientious self-starter, able to strategise and prioritise effectively to accomplish multiple tasks and stay calm under pressure.Specialities:- Interim Operations Management- Continual Service Improvement- Process design, development and improvement- ITIL Service Management- Multi-vendor Management- Data Centre Operations, Risk and Governance Management- Service Acceptance and Transition- Incident and Problem Management