Paul Day

An adaptable, analytical and reliable Service Professional who has maintained a consistent career within a number of IT & Engineering experiences and disciplines. These include: 2nd line ICT Support. IT Front & Back Office Operations. Infrastructure Support. Application Support. Project Support. Network Implementation. Organisation Integration. Service Management. MFD Network Installations & Field Technician. Customer Trainer Hardware/Software. IT Call Screening. Working within diverse organisations i.e. Océ , Canon, Toshiba & NHS involves local & multinational support skills. I demonstrate excellent interpersonal skills, enabling me to adapt appropriately to the recipient and communicate with clarity across a broad audience. Enjoying all aspects of IT and Service Delivery, equally building relations with associates and customers. I am able to work effectively and deliver within dynamic environments both as an individual and as part of a team. Commitment to all aspects, I welcome progression and the need to learn exhausting all opportunity’s both company and self motivated. My Personal IT & Service Key Elements are: Security Cleared (DBS-NSVS) Microsoft MCP Certified Cisco CCNA Certified Active Directory Network infastructure Support. 1st/2nd Line IT Support ITIL Workflow. Windows W10, W7, XP & Apple OSX. Application Support. Project management / Support Rollout Management HW & SW Deployment Field Service Technician. PaperCut Accreditation’s DocuWare DSA Accreditation Toshiba Engineer Certification. Canon Engineer Program Certification. Trainer Accreditation HW/SW MPS Service Delivery MFD Hardware,Mechanical & Technical. MFD Software & Network Support. MPS On-Site Management (Large Corporate Accounts). Software / Hardware- Call Screener Fortunate to have resided within a balance of Service environments, I appreciate the importance of close relations between internal business sectors and our customers alike. Collaborated working and thinking not only improves KPI and SLA’s but also creates a greater understanding and appreciation of others responsibilities and workflows. All of which are equally key to the success of a Company, it’s product and the customer/user experience.