Paul Douma

Accomplished Relationship Manager with a passion for leading multi-functional teams to drive customer success. A proven track record of juggling multiple projects, priorities and personalities to deliver optimal, client-focused outcomes. Strategic Account Manager | Relationship Builder [email protected] 10+ years of experience building brands and increasing sales by delivering winning strategies and leading teams to flawless execution. Ability to quickly build rapport with clients and colleagues alike and establish the role of trusted advisor. A history of successfully influencing stakeholders at all levels - C-level on down - to keep projects on track and on budget. A calm, mature leadership style that embraces collaboration, proactivity, transparency and accountability. STRENGTHS/SKILLS • Team Leadership - highly collaborative • Relationship Management – establish, maintain and build • Project Management – timelines and budgets • Customer-centric Viewpoint – represent the voice of the customer • Consultative Selling – drives relationship profitability RESULTS • Increased revenue by 40% and profit by $40 million dollars for Wilson Sporting Goods through the successful new product introduction. • Generated $250,00 in new revenue with an existing client by identifying and implementing cross-selling opportunities. • Drove a 300% sales increase for Wilson Sporting Goods with a targeted product demonstration campaign. • Reduced expenses by $600,000 as owner of a local flooring retailer through a strategic outsourcing program. Please contact me at [email protected] for Strategic Account Manager and Client Success opportunities.