Paul Draper

Q1) Do you need a way to streamline interactions between your support and development teams? Q2) Are your software developers constantly being disrupted by requests for assistance from support? Q3) Are your support staff having problems getting quick responses to your customer's issues from developers? A) I could surely help you with all of that. I am a senior IT technician with a wide range of experience, over 21 years, in IT support and development. Able to work on own initiative and as part of a team. With proven leadership skills involving managing, developing and motivating teams to achieve their objectives. I have first-class analytical, solution design and problem solving skills. Excellent communication skills, both written and oral. And am able to remain positive and think of alternatives when under pressure. Whilst always dedicated to maintaining high quality standards. I am highly adaptable and can adjust quickly to different roles, due to my broad spectrum of knowledge and experience. I would be looking to fill a senior position, possibly with responsibility for the leadership of a team or projects.