Paul Dugar

A proactive, resourceful and highly accomplished Customer Service & Operations Manager with a strong background in business transformation, customer service, project management, relationship building and capability development. In an environment with constantly changing demands, I offer significant competence in multitasking, time management and organisation, along with the ability to stay in command of tasks, events and objectives. I am capable of managing multiple projects while maintaining the standards of quality and service required in every undertaking. Being a strategic thinker, I thrive on being an integral part of planning and direction setting to improve processes, drive performance and growth and achieve positive outcomes. I am self-motivated, analytical and solutions-focused, with exceptional drive and enthusiasm. Throughout my career, I have been a motivational leader and effective communicator capable of building, mentoring and empowering teams to achieve organisational objectives. Furthermore, I possess strong work ethics, working efficiently and effectively even in demanding situations. I am consistently advancing the quality of services provided by the organisation to which I belong, always maintaining a mindset dedicated to continuous learning and development.