Paul Heywood

An experienced leader of teams specialising in IT operational support and infrastructure delivery, with the ability to set strategic direction and drive continuous improvement within an enterprise technology environment Highly experienced in IT Service Delivery, with a solid understanding of the technology lifecycle and the IT functions that enable the business to deliver quality and value for the customer Skilled at applying comprehensive toolsets and utilising best practice techniques (ITIL, Lean Six Sigma) to analyse, develop and operate scalable processes that enable efficiency and tackle cost, risk and compliance objectives Ability to provide robust leadership during times of transition, forming partnerships to set strategy, manage organisational change and maximise benefits. A strong communicator, motivator and influencer of positive behaviours, promoting accountability, collaboration and customer focus to realise success. Self-directed but a team player, living the brand values of the employer.