Paula Kwan

I am focused on solving interesting problems in complex systems with high-performing teams that deliver a positive social impact. I thrive at the intersection of technology and empathy. I look for ambitious assignments that have executive support, funding/budget, and high expectations, but need a trusted leader to deliver results in uncertainty. I do this by asking the tough questions; adapting reliable frameworks to the current conditions; diverse and inclusive collaboration; bringing skilled team members together; attracting implementation partners; finding unmet needs; and by designing and testing new processes and ideas. My work is informed by evidence-based practices in psychology, sociology, economics, anthropology, user research and human-centered design. Specialties: Digital Strategy, Business Transformation, Systems Thinking, Strategic Partnerships, Process Optimization, Program Management, International Expansion, Chief Innovator, Civic Tech, Civic Innovation, Emerging Technology, Service Design, Consulting, Negotiating, Community Builder and Leader, UXR, Sales, Customer Success, Speaking, Mentoring