Paulina Hoyos

- Management of high volume Human Resources operations - Strong business acumen allowing easy interaction/communication with other departments - Ability to deal with multiple tasks under strict deadlines - Positive and proactive attitude, with resilience under pressure; - High degree of diplomacy and confidentiality - Strong sense of organization and excellent skills for client service and process improvment - Capacity to learn and understand new business, systems, and procedures quickly - More than 6 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting under pressure, planning/implementing proactive procedures and systems to avoid problems in the first place. - Possess solid computer skills. - Excellent working knowledge using Lotus, Outlook, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, SAP & HrConnect, CMT CRM, QAction & QDoc - Ability to train, motivates, and supervises employees. - A team player, acknowledged as “Total Quality Customer Service Professional.” - Develop plan, conduct audits and variance analyses, support payroll and payroll tax reports and filings, and maintain/update accurate the HR system.