Pauline Lazarova MSc TTM

I am a highly motivated individual, who is enthusiastic with an approachable personality. I have a solid background in General Management, Operations, Brand Hotels, Holiday Parks, Resorts, Tour Operations and Cruise ships with a firm emphasis on Customer Service, Yield, Sales and Lifestyle, Quality & Standards whilst benchmarking key areas for improvements. I am accustomed to working to budgets and business plans as set out and consulting areas for turn-around to yield results. I am able to meet tight deadlines and cope with a number of tasks simultaneously as well as working well under pressure. I enjoy challenges and obstacles as they arise. Having excellent communication and interpersonal skills and able to relate and adapt easily. Stiving continuously to achieve results and deliver strong values whilst ensuring exceptional experiences and service delivery to create memorable holidays. My experience has enabled me to continually focus, provide strategic and create tailored solutions. As a person I have a strong work ethic, competent working well with all owners, holiday makers, and suppliers whilst bringing the team together to ensure exceptional service delivery and creating memories. My experience has enabled me to continually focus, provide strategy and create tailored solutions. My ethos is genuinely passionate about everything I undertake with a keen eye for attention to detail. Seizing opportunities whilst keeping within budget constraints. Year on Year I have won awards from Tui, two chairman’s awards, 5 out of 7 awards from Hoburne Group. Awards from Tripadvisor, Bookings.com, Visit England and most recently a Sales Award for top performer in UK.