Pedro Mujica

Inspects transactions performed by associates or automated systems to identify inaccurate updates and deviations from procedures or required system requirements Captures/Identifies all detected opportunity conditions into the QC System of Record Interprets procedures and procedure modifications/adds as communicated, applies QC standards based on procedures and executes these standards over an array of clients.Works in a multi-client environment with different service requirements unique to each clientWorks in a multi-function environment with different service levels, client system platforms and internal operating systems Making timely decisions when a quick response is required Maintains confidentiality.Collects information, if required, to better understand issues and opportunities.Consistently meets deadlines and requirements.Communicates any identified trends or escalated findings to management.Communicates clearly in written and verbal communication Support with on-going Quality Control initiatives. Support calibration sessions as required.