Section Head@ Bank of the Philippine Islands (BPI)
Philippines
Pennylane Llaban
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FlashIntel GPTPennylane Llaban is a highly experienced professional with 6.3 years of work experience in the Customer Service and Operations Department. She has a strong track record of increasing cost savings by 24%, implementing effective SMS messaging using Text Center to credit card applicants. Pennylane has successfully reduced TAT of link and conversion card processing from 4 to 2 days. She has also successfully spearheaded email blasts to approved Starter Limit cardholders, resolving card applications with dependencies. Pennylane is known for her excellent leadership skills, organizational/time management skills, and ability to handle different types of customers. She is known for her honesty, reliability, and productive work.
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• 20 years of extensive experience in Customer Service and Operations Department • Increased cost savings by 24% with the implementation of replacing call out attempts with sending of advisory via SMS using Text Center to credit card applicants with lacking mandatory information. • Proposed and implemented reduced TAT of link and conversion card processing from 4 days to 2 days. • Spearheaded email blast sending to approved Starter Limit cardholders with dependencies to salvage card applications. • Revised the deficiency template to include “Age” of submitted applications so branches can better monitor expiring applications with deficiencies. • Excellent leadership skills • Outstanding organizational/time management skills including thorough product knowledge • Demonstrated ability in handling different types of customers • Able to build strong working relationship • Honest, reliable and productive
...See MoreWork Experience
Section Head
Assistant Manager
Head Of Unit
Senior Operations Specialist
Banking
Pennylane Llaban's Professional Milestones
- Assistant Manager: Streamlined operations and improved productivity through effective management strategies and strategic decision-making.
- Head Of Unit (2019-06-01~2021-07-01): Implementing streamlined processes to optimize operational efficiency, resulting in increased productivity and cost savings.
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Pennylane Llaban's social media include: Linkedin,
Pennylane Llaban works for Bank of the Philippine Islands (BPI)
Pennylane Llaban's role in Bank of the Philippine Islands (BPI) is Section Head
Pennylane Llaban works in the industry of Banking
Pennylane Llaban's colleagues are Jab Buensalido,Eric Luchangco,Erwin Labago
Pennylane Llaban's latest job experience is Section Head at Bank of the Philippine Islands (BPI)
