sr management operations@ Teleperformance
Pune, Maharashtra, India
Percy Nazareth, PMP®
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FlashIntel GPTPercy Nazareth, PMP(r), is an experienced professional with over 21 years of work experience in the information technology and services industry. He has a strong skill set in service delivery, customer relationship management, and workforce management. Percy has held various leadership positions in companies such as Teleperformance, SourceHOV, Exela Technologies, BancTec, Entercoms Solutions Pvt Ltd, and GE. He is known for his expertise in BPO, team management, vendor management, and process management. Percy is based in India and has a proven track record in delivering exceptional service to clients.
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About
Experienced Professional with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Service-Level Agreements (SLA), Customer Relationship Management (CRM), Offshoring, people manager and Workforce Management.
Work Experience
sr management operations
Outsourcing and Offshoring Consulting
Percy Nazareth, PMP®'s Professional Milestones
- Customer Service Professional (2002-03-01~2002-11-01): Provided exceptional service and resolved customer complaints, ensuring customer satisfaction and loyalty.
- Deputy Manager (2007-10-01~2008-09-01): Implementing lean principles of collaboration to improve team productivity and streamline operations.
Skill
Bpo
Team Management
Service Delivery
Vendor Management
Transition Management
Crm
Outsourcing
Performance Management
Mis
Process Management
Call Centers
Workforce Management
Business Analysis
Soft Skills
Sla
Customer Experience
Offshoring
Business Process Outsourcing
Process Excellence
Employee Engagement
Customer Relationship Management
Service Level Agreements
Certification
Colleagues
bukola john
Business Owner
Diego Jimenez
Product Owner | Project Manager | Scrum Master | Development Team Lead | Digital Transformation | Agile Methodology
Jae vie
Business Owner sa Teleperformance
Shaneke Roach
Customer Service Representative | 120 Hours TEFL Certification L Business Owner
Desiree Preciado
Owner
Other Named Percy Nazareth, PMP®
Frequently asked questions
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Percy Nazareth, PMP®'s social media include: Linkedin,
Percy Nazareth, PMP® works for Teleperformance
Percy Nazareth, PMP®'s role in Teleperformance is sr management operations
Percy Nazareth, PMP® works in the industry of Outsourcing and Offshoring Consulting
Percy Nazareth, PMP®'s colleagues are bukola john,Diego Jimenez,Jae vie
Percy Nazareth, PMP®'s latest job experience is sr management operations at Teleperformance
