Peter Luff
GET FULL PROFILE 
Real-Time AI Research
FlashIntel GPT
Tell me more about Peter Luff?
FlashIntel GPTPeter Luff is a highly experienced professional with 22.2 years of work experience in business transformation, change management, and business process improvement. Based in Edinburgh, Scotland, he has led large transformation programs for FTSE100 companies for the past 10 years using VISION's Commitment-based Management approach. Peter's approach empowers people, reinvigorates them, and connects them with their customers at a human level. He is currently pursuing a challenge of reducing customer care costs by 50% in 32 markets by reducing customer care costs. Peter has held various leadership positions, including Interim Chief Customer Officer and Director at VISION Consulting in Ireland.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
I have been leading large transformation programmes for FTSE100 companies for the past 10 years using VISION's Commitment-based Management approach. The programmes produce dramatic results because fundamentally this approach empowers people, reinvigorates them and connects them with their customers at a human level. The approach works in all industries, wherever you have a large customer base or multiple functions involved in a service process. I am currently enjoying the challenge of reducing customer care costs by 50% across 32 markets in one year. This is being achieved through both call centre consolidation and building tools for customers to self-serve.
...See MoreWork Experience
Director
General Manager
Business Consulting and Services
Peter Luff's Professional Milestones
- Director (2014-10-01~): Developed and implemented strategic initiatives to drive company growth and expand market presence.
- General Manager (2006-10-01~2014-10-01): Implementing strategic initiatives to drive operational efficiency and maximize profitability.
Skill
Business Transformation
Change Management
Business Process Improvement
Management Consulting
Stakeholder Management
Strategy
Project Delivery
Business Strategy
Outsourcing
Business Analysis
Program Management
Management
Process Improvement
Project Management
Governance
Performance Improvement
Business Planning
It Strategy
Culture Change
Organizational Design
Executive Coaching
Project Portfolio Management
Performance Management
Team Leadership
Pmo
Business Development
Coaching
Leadership
Prince2
Strategic Planning
Business Process
Team Management
Consulting
Certification
Colleagues
Other Named Peter Luff
Frequently asked questions
We found 1 Peter Luff's email addresses
Peter Luff works for VISION Consulting
Peter Luff's role in VISION Consulting is Director
Peter Luff works in the industry of Business Consulting and Services
Peter Luff's colleagues are Dawn Smith,Katarzyna Szafranowska,Amin ELMasry
Peter Luff's latest job experience is Director at VISION Consulting
