Philippe Macary

Technical Operations Manager with 20+ years of experience in dynamic fast-paced environments to develop, deploy and support a wide array of business communications solutions. Hands-on proactive approach managing software and hardware deployment projects. Management & Administration: •Director: Proven capability to see the broad view & prioritize numerous responsibilities under pressure. Demonstrated capacity to meet multiple on-going deadlines. •Leader: Committed to motivating the team by fostering a positive work environment using a strengths based management approach. •Reporting: Develop, analyze and submit detailed key performance indicators to achieve measurable results in a time bound path. •Personnel: Hire, train, supervise and evaluate staff, plus sub-contractors while maintaining adherence to Human Resource policy and protocol. Design & Development: •Develop the implementation strategies for electronic systems by defining functionality, establishing design standards, creating support documentation and organizing deployment procedures. •Evaluate and update test procedures for deployment and support. •Support and maintain training programs. •Participate in R&D initiatives. •Pre-Sales engineering. Deployment & Support Services: •Create and manage technical validation of the manufacturing and the deployment process. •Established a 3 Tier support model to improve efficiency at all levels of the operation and maintain user satisfaction. •Execute implementation and handover process. •Liaise with project management and customer to manage the on-site implementation process. •Deploy new software releases; validate individual software components and associated documentation, then fully manage the deployment of the upgrade to the production environment. •Develop knowledge-base environment for support groups. •Respond to ad-hoc technical incidents escalated by Tier 1 & Tier 2 support groups.