engage digital crm program director salesforce com chez michelin@ Michelin
Charlotte, North Carolina, United States
Pierre-Alexandre Joncour
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FlashIntel GPTPierre-Alexandre Joncour is a highly experienced CRM professional with over 20 years of work experience. He has a strong background in pre-sales, Siebel, salesforce.com, CRM, and eptic. Based in France, Pierre-Alexandre is currently facing new goals in CRM, where he identifies customers as groups or segments. He believes that CRM projects are tactical and have a strong focus on delivering value quickly. With expertise in various domains such as customer service, sales force automation, real-time, and traditional marketing, Pierre-Alexandre believes that CRM is a combination of customer value, user adoption, and measurable KPIs. He collaborates with innovative software editors to deliver innovative business solutions.
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CRM is now facing with new goals. Identify customers as group or segment is no more sufficient, they should be considered as individuals having specific needs. CRM project are more and more tactical and have to deliver value quickly. CGI is supporting organizations to define relevant Business and IT approach. We bring our expertise in different domains as customer service, sales force automation, real-time and traditional marketing.... We think that a CRM successful project is a combination of customer value, user adoption and measurable KPI and that IT part is one of success factor. We collaborate with the most innovating software editors to deliver the most innovating business solutions.
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engage digital crm program director salesforce com chez michelin
Motor Vehicle Manufacturing
Pierre-Alexandre Joncour's Professional Milestones
- Siebel Project Manager - Isis Project (2006-02-01~2009-05-01): Successfully managed multiple IIS projects, delivering high-quality solutions ensuring client satisfaction and success.
- Crm Senior Consultant - Call Center Expert (2006-02-01~2008-01-01): Developed and implemented CRM strategies to optimize call center performance and drive customer satisfaction.
Skill
Pre Sales
Siebel
Salesforce.com
Crm
Eptic
Oracle Rtd
International Business
Oracle
Software Project Management
Business Intelligence
Business Development
Call Centers
Solution Architecture
Telecommunications
Master Data Management
Business Analysis
Integration
Certification
Colleagues
Pragati Soni
certified safe® 5 product owner product manager | product management | business analysis| consulting | business transformation | presales
Samuel Fikri
Service Owner, Michelin
Morgane Champy
Product Owner
Asela Jayathilaka
Master Data Governance Domain Owner
Nam Bumrungkit
People Team Officer
Other Named Pierre-Alexandre Joncour
Frequently asked questions
Pierre-Alexandre Joncour's social media include: Linkedin,
Pierre-Alexandre Joncour works for Michelin
Pierre-Alexandre Joncour's role in Michelin is engage digital crm program director salesforce com chez michelin
Pierre-Alexandre Joncour works in the industry of Motor Vehicle Manufacturing
Pierre-Alexandre Joncour's colleagues are Pragati Soni,Samuel Fikri,Morgane Champy
Pierre-Alexandre Joncour's latest job experience is engage digital crm program director salesforce com chez michelin at Michelin
