Pietra Craig
customer success manager at hotel effectiveness by actabl@ Actabl
Forest Park, Georgia, United States
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Pietra Craig is a highly experienced business and operations acceleration leader with 20 years of expertise in hotel management and yield management. She has a proven track record of successfully executing hotel openings and complex projects and requirements. Pietra is skilled in revenue analysis and has a strong understanding of the hospitality industry. She is known for her critical decision-making ability and ability to work collaboratively across departments to achieve shared objectives. Pietra is confident in managing multiple projects and has a proven ability to motivate others towards success.
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Skills & Insights
Colleagues

Emails and Phone Numbers

@hoteleffectiveness.com
@ihgplc.com
@actabl.com
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About

Business and operations acceleration leader equipped with 20+ years of expertise and a proven track record of successful execution of hotel openings and complex projects and requirements. Demonstrates critical decision-making ability and skills to work collaboratively across departments toward achieving shared objectives. Consistently motivating others toward success, confident in managing multiple projects; managed 8 different working groups obtaining 98% of charted objectives.

Work Experience

Hospitality

208
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Pietra Craig's Professional Milestones

  • Ihg Owners Association Working Group Manager (2005-09-01~): Achieved strong growth and profitability by implementing strategic marketing strategies and engaging active colleagues.
  • Customer Success Manager (2021-06-01~): Improving customer satisfaction through personalized coaching and resolving issues, resulting in increased customer satisfaction.
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