Pooja Pandey

Senior Leader with over 20 years of experience in setting up and leading large operational and customer service teams with global presence. A highly motivated, conscientious, and competent collaborator with proven track record of achievement. I pride myself in taking ownership of challenging problems, maintaining high standards and assisting my employer in achieving their commercial objectives.With a desire and passion for continuous professional development, capable of adding value to the organisation by always ensuring the customers receive the best service possible, an empathetic leader leading teams where the passion for growth, innovation and improvement has been the norm.Currently associated with BT Group leading their global customer service and delivery Operations. Joined BT in 2013 and was accountable for setting up the global shared service operationsteam with 80 people which grew to be the largest shared service operations for BT with ~2000 FTEs across the globe.