Pradeep Menon

a) I am a highly accomplished professional, with 23+ years’ work experience in companies like GeBBS, Infinx, WNS, IBM, Tata BSS, Reliance Communications and SITELb) 23+ years expertise w.r.t Quality Management & Deployment, Training Management, Compliance & Information Security Management, Transition Management, Process Excellence, Service Excellence and Program Managementc) Transitioned and managed Quality for Healthcare, E-Commerce, Telecom, Retail, Utilities, ISP support verticalsMy competencies and strengths:• Managing Quality & Compliance standards--consistently drive improvement in all sections of the Vertical• Exposure in end-to-end Transitioning of projects and make it Go Live in seamless manner• Re engineering and Process Improvement thru Six Sigma and Lean; (BB Certified)• Design & Automate Qualitative and Quantitative aspects of a process.• Experience in handling ISO certifications and audits, HIPAA & HiTrust certification, and SOC 2 assessments• Handle Risk management and mitigation for entire organization and complex programsSpecialties: • People engagement: working with large teams - training, growth and development for staff at all levels• Project management: Leading teams working on testing and deployment of large enterprise level software systems. • P&L Management , Quality Management• Relationship Management-External & Internal• Product Improvement: Process Improvements/Business Re-engineering• Strategic Agility• Dealing with Ambiguity• Change Management