service delivery manager- customer success in connx ai | psm™ |itil® | siam | itsm | ex hcl | ex ntt data@ ConnX Inc.
Noida, Uttar Pradesh, India
Prakhar Rathore
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Sikkim Manipal University - Distance Education
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTPrakhar Rathore is an IT professional with over 13 years of experience in Customer Success, Service Delivery, and Excellence, ITIL Projects. Currently, he is working as a Service Delivery Manager-Customer Success at ConnX AI, where he leads end-to-end service delivery management and ensures customer success, service assurance, client delivery, vendor management, and compliance. Prakhar is proactive in assessing training and development needs and effectively aligning programs with business objectives. He is results-oriented and has a proven track record of taking major initiatives and resolving mission critical issues to ensure success.
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About
• An IT professional with more than 13 years of experience in Customer Success, Service Delivery and excellence, ITIL Projects. • Currently, working a Service Delivery Manager-Customer Success in ConnX AI, where I am the first point of contact for leading end to end service delivery management and responsible for customer success, service assurance & excellence, client delivery, vendor management and compliance related initiatives and sustenance. • Proactive in assessing training & development needs and effectively aligning the programs with business objectives. • Results oriented professional recognized for taking major initiatives, adapting to rapidly changing environment and resolving mission critical issues to ensure success.
...See MoreWork Experience
service delivery manager- customer success in connx ai | psm™ |itil® | siam | itsm | ex hcl | ex ntt data
Service Delivery Manager | Customer Success
Telecommunications
Prakhar Rathore's Professional Milestones
- Process Associate (2011-07-01~2011-10-01): Implementing efficient processes to streamline operations and optimize productivity.
- Tso (2010-08-01~2011-06-01): Streamlined data processing and streamlined operations, increasing efficiency and accuracy.
Education
Project Management,
Master Of Business Administration,
Masters
2011-2013Skill
Html
Java
Vendor Management
Business Analysis
C++
Itil V3 Foundations Certified
C++ Language
Ms Excel
Ms Office
Powerpoint
Itil
It Service Management
Project Management
Change Management
Incident Management
Bmc Remedy
Service Now.com
Global Change Activity Request System
Active Directory
Service Level Agreements
Microsoft Office
Customer Relationship Management
Itil Intermediate Service Transition
Certification
Colleagues
Satya Prakash
associate director - pre-sales solutions architect - cloud uc office 365 teams direct routing contact center sd-wan
Arun Soni
executive vice president and practice head -automation ai network uc security cloud multimedia audio-visual & rtc
Satya Prakash
associate director - pre-sales solutions architect - cloud uc office 365 teams direct routing contact center sd-wan
Masoud Majidi
Director | Product Management | Strategic Alliances
Indrajit Ghosh
chief executive officer @ connx ai
Other Named Prakhar Rathore
Frequently asked questions
We found 2 Prakhar Rathore's email addresses
Prakhar Rathore works for ConnX Inc.
Prakhar Rathore's role in ConnX Inc. is service delivery manager- customer success in connx ai | psm™ |itil® | siam | itsm | ex hcl | ex ntt data
Prakhar Rathore works in the industry of Telecommunications
Prakhar Rathore's colleagues are Satya Prakash,Arun Soni,Satya Prakash
Prakhar Rathore's latest job experience is service delivery manager- customer success in connx ai | psm™ |itil® | siam | itsm | ex hcl | ex ntt data at ConnX Inc.
Prakhar Rathore's latest education in Sikkim Manipal University - Distance Education
