Prakhar Siddharth

My years of experience in workforce management have allowed me to handle it's different facets, from intraday to scheduling & forecasting to reporting to resource & capacity planning & eventually leading a team. Experience in managing and running workforce team in the domain Banking Financial Services & Insurance; IT Enabled Services; Airline; Sales & Marketing; Customer Service; Process & Management Training; COPC Audits and Back Office Support. Currently, Sr. Workforce Manager for Concentrix's Global account handling North America, Latin America, Europe, China and Southeast Asian Market.. Previously Worked as Forecasting and Planning Manager in "Webhelp-UK" use to handle 7 accounts with different domains such as Banking, Insurance, Retail, Pension, Healthcare. What do I bring to the table? I have delivered WFM solutions, optimised planning processes and set up WFM teams, structures, and processes from scratch in over 10+ small, medium and large organisations across the Globe (from China to the US, Australia, India, Thailand and in the whole of Europe). I am experienced in all cycles of the WFM domain and have a strong background in delivery, and transformation. I understand resource planning and can relate to the challenges of my clients. What drives me is the desire to make a true impact by focusing on how to make things work in practice in YOUR reality. Whiteboards and theory are great but that can only be helpful if that works in your environment. I can bring you best practices, tips, and tricks to what works in practice. And I will be there to work side by side with you by using a hands-on approach. Are you on the trajectory of growth looking for optimising your processes and/or tools or maybe implementing new solutions but not sure where to start? No need to feel overwhelmed, I know where and how to start to make things as easy and smooth for you. The resource planning concept and processes affect everyone. Let me help you build the bridge between all the stakeholders in your organization. Drop me a DM, I am so excited to work with you!