Pramod Tiwari

SENIOR OPERATIONS & PROJECT MANAGEMENT PROFESSIONALCertified Lean Six Sigma Green Belt professional offering 14 years of experience in running successful method-oriented operations and taking initiatives for project management through process improvement. Proven track record of setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA Proficient in monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Excellence in assessing and generating creative and innovative approaches in a variety of business settings to reduce process variations in line with various methodology principles; creating better linkages across functions, divisions, and suppliers Proficiency in streamlining processes, defining continuous improvement processes, accelerating employees’ strengths and building powerful teams that can conquer any obstacles Planned project activities such as scoping, estimation, tracking, change management, delivery management & support as well as met deadlines and turnaround time without compromising quality norms and adhering to SLA Steered in setting up an internal process control at 99% efficiency, for client critical task operating at 55% efficiency An effective leader with excellent presentation, relationship management and decision-making skills