Prasanna Somthankar

Experience in Delivery Management, Service Management, Operations Management and Project management. As a Techno-Functional expert my primary responsibilities are - Leading large projects like Salesforce, Oracle CPQ, Amdocs CRM and Revenue Assurance. Leading the large team with full ownership for the successful delivery of a complex and wide-ranging service / a portfolio of contracts following Agile methodology. Successfully delivering one or more service contracts, ensuring that SLAs are met consistently. Establishing or maintaining and improving an existing - service delivery plan, including budgeting and resourcing. Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure smooth delivery. Working effectively across more than one supply channels (e.g. Internal, client, 3rd party suppliers and partners). Leading and managing team members, including both dedicated and shared-service resources. Manage the client relationship, Contribute to securing additional business. Experience managing projects, issues, and milestones within the context of the Software development. Deep dive customer issues and drive a culture of constant critical analysis to ensure improvement and generating efficiency. Certified Professional Scrum Master (PSM-I) | SAFe Agilist | Prince 2 Practitioner | ITIL Foundation | Salesforce Administrator | Business Process Framework | eTOM TM Forum Managerial Expertise : Program Planning | Budgeting | Scheduling | Tracking and Monitoring | Stakeholders Management | Agile Scrum | Operations Management | Smooth Delivery | Resourcing | Continual Improvement and Value | Developing competitive high performing teams | Healthy team culture. Technical Expertise: Telecom Domain, Technical Business Analysis, BSS, CRM, OM, Provisioning, Revenue Assurance, Product Management