Infrastructure Technical Support Specialist@ Accenture
Mulgrave, Victoria, Australia
Prasantha Silva
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FlashIntel GPTPrasantha Silva is an Infrastructure Technical Support Specialist at Accenture with over 19 years of experience in the ICT industry. She has specialized skills in data center infrastructure and 7 years of industry experience at Accenture. Prasantha has a wide range of skills and experience, including call management systems, voice recording systems, and cloud services. She is dedicated to delivering quality work with customer satisfaction and is committed to working long hours during times of crisis to stabilize systems and infrastructure. Prasantha has previously worked at HSBC in the UK and has experience in engineering council examinations part 1, aspect acd call center system management essentials, aspect acd call center installation and configuration, and aspect acd call center call control table design.
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About
Performing as an Infrastructure Technical Support Specialist at Accenture and having over 19 years of experience in ICT industry with specialized skills in data centre infrastructure and with 7 years industry experience at Accenture. Having a wide range of skill sets and experience of products from Ribbon SBC, AVAYA, Samwin, AV Products – (CISCO/Cyviz and Microsoft Surface Hubs), Call Management System (CMS), Voice recording Systems – (Nice, Verint & Thalas), Octel, Aspect, Nortel, Cisco, UDM, Microsoft Skype for Business Enterprise Voice and Teams. Solution focused, passionate about delivering quality work with customer satisfaction and committed to work long hours during times of crisis to stabilize the systems/infrastructure.
...See MoreWork Experience
Infrastructure Technical Support Specialist
Business Consulting and Services
Prasantha Silva's Professional Milestones
- Associate Systems Integration Engineer (1999-12-01~2004-06-01): Successfully implemented seamless integration of complex systems, improving performance and enhancing systems engineering processes.
- Infrastructure Technical Support Specialist (2012-10-01~): Provided efficient technical support, resolving complex issues and minimizing downtime for increased productivity.
Skill
Engineering Council Examinations Part 1
Aspect Acd Call Center System Management Essentials
Aspect Acd Call Center Installation And Configuration
Aspect Acd Call Center Call Control Table Design
Certification
Colleagues
Naresh Babu K
executive management| manager procurement operations| process owner
Sri Sai
Business Owner
subhashini wickramasinghe
Small Business Owner at Accenture
Mr Izat Mr Izat
Business Owner
Nanda Kishore Ambaru, CPCU MBA
Senior Manager, Business Analysis Practice Lead, Guidewire Product Owner at Accenture
Other Named Prasantha Silva
Frequently asked questions
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Prasantha Silva's social media include: Linkedin,
Prasantha Silva works for Accenture
Prasantha Silva's role in Accenture is Infrastructure Technical Support Specialist
Prasantha Silva works in the industry of Business Consulting and Services
Prasantha Silva's colleagues are Naresh Babu K,Sri Sai,subhashini wickramasinghe
Prasantha Silva's latest job experience is Infrastructure Technical Support Specialist at Accenture
