IT Consultant | End User Computing & Workplace Services@ HCLTech
Noida, Uttar Pradesh, India
Prashant Kumar
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Lucknow University, Lucknow
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FlashIntel GPTPrashant Kumar is a dynamic and goal-oriented professional with over 6 years of experience in Client Servicing, Business Development, Business Analytics, Project Management, and Quality Assurance. He is skilled in problem-solving methodology and has a comprehensive responsibility to handle projects within set time lines. Prashant has achieved high levels of productivity by undertaking various projects focusing on Process Re-designing, Technological Enhancement, and Operational Efficiency. He has worked as a Consultant, Lead, Quality Assurance Team Lead, Technician Support Associate, and Subject Matter Expert. Prashant is currently based in Noida, Uttar Pradesh, India.
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About
Dynamic, goal oriented professional with over 06 years of experience across Client Servicing, Business Development, Business Analytics, Project Management, Quality Assurance. Excellent in Problem Solving Methodology and skilled in taking up a comprehensive responsibility to handle projects, and delivering results within set time lines, and being cost conscious. Achieved results with high level of productivity by undertaking various projects focusing on Process Re-designing, Technological Enhancement and Operational Efficiency.
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IT Consultant | End User Computing & Workplace Services
IT Services and IT Consulting
Prashant Kumar's Professional Milestones
- Lead - Client Services And Business (2011-07-01~2014-02-01): Established strategic partnerships to enhance client service and optimize business performance.
- Technician Support Associate And Customer Service Representative And Subject Matter Expert And Quality Auditor (2006-10-01~2009-10-01): Provided exceptional technical expertise, resolving complex issues and providing exceptional customer service to improve overall customer satisfaction.
Education
English
2006-2008Skill
Team Management
Bpo
Quality Assurance
Analysis
Process Improvement
Vendor Management
Customer Service
Training
Data Analysis
Operations Management
Microsoft Office
Six Sigma
Service Delivery
Customer Satisfaction
Performance Management
Leadership
Customer Relations
Call Centers
Requirements Analysis
Transition Management
Outsourcing
Coaching
Business Analysis
Erp
Windows
Problem Solving
Mis
Sales
Certification
Colleagues
Other Named Prashant Kumar
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Prashant Kumar's social media include: Linkedin,
Prashant Kumar works for HCLTech
Prashant Kumar's role in HCLTech is IT Consultant | End User Computing & Workplace Services
Prashant Kumar works in the industry of IT Services and IT Consulting
Prashant Kumar's colleagues are Ram Krishna Shukla,Raheem Rahi,Carol Klink
Prashant Kumar's latest job experience is IT Consultant | End User Computing & Workplace Services at HCLTech
Prashant Kumar's latest education in Lucknow University, Lucknow
